Please allow up to 5 working days for your parcel to be returned to SS7 Clothing. Once your refund has been processed you will receive an email letting you know. Please allow 7-10 working days for this to happen once we have received your return. If you have not heard anything from us after the 7-10 working day timescale, please contact our customer service team with your order number and details of items and we can look into this for you.
If you are not completely satisfied with your purchase you can return the item(s) to us within 14 days from receipt and we will issue a full refund. This excludes the delivery charge. Some items are non-returnable due to hygiene reasons and these will be clearly marked online. This does not affect your statutory rights. In all cases, items that are being returned must be in their original condition. All goods will be inspected on return. Any items received in an unsuitable condition will be sent back to you. Please note that it is your responsibility to return the items within 14 days of receipt – furthermore the goods are your responsibility until they reach our warehouse. All returns must follow the above procedure to avoid delays in processing exchanges or refunds. We have 2 options for returning items, by post or by CollectPlus.
Unfortunately, we don’t offer exchanges online right now. You can return your item to us for a refund, and then place a new order for the items of your choice.
Changing or cancelling your order depends on the status of your order. Unfortunately, if your order is awaiting dispatch or has already been dispatched, we would not be able to alter the information you’ve provided. However, if the order has not been dispatched and is just sitting at approved, please contact our customer service team and provide all the required information you wish to be changed. We cannot guarantee that your order will be changed but we will do the best we can - if your order cannot be changed, we will notify you.
Changing or cancelling your order depends on the status of your order. Unfortunately, if your order is awaiting dispatch or has already been dispatched, we would not be able to alter the information you’ve provided. However, if the order has not been dispatched and is just sitting at approved, please contact our customer service team and provide all the required information you wish to be changed. We cannot guarantee that your order will be changed but we will do the best we can - if your order cannot be changed, we will notify you.
We deliver to all mainland UK, including the Highlands and Islands, Isles of Scilly, Isle of Man, Northern Ireland and BFPO. We also offer International Delivery to a range of countries.
Custom or Import Charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Custom and Import charges vary from country to country. We advise that you find out what these charges may be before you place an order.
Students can benefit from 15% Student Discount - and it couldn't be easier. For instant access to this discount simply register and verify your student status with UNiDAYS®. Your student discount will not be added to delivery charges or sale items and cannot be used in conjunction with any other offer. Only one discount code may be redeemed against any one order.
Your code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout.
Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.
We aim to provide you with as much information on the website as we can. However if you require more information on a product, please feel free to contact us and we will do our best to assist you.
We currently only operate online.
You may purchase a gift card online on our website.
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